Public Courses

T's & C's
SO Coach Public Course Bookings – Our Terms and Conditions

Thank you so much for booking with SO Coach.

If you have any queries about the below, please email:

By proceeding with making a booking you are committing to a place on the stated course.




Payment must be received at the latest 15 days in advance of the course. Bookings will be reserved, not confirmed until payment has been received. SO COACH reserves the right to cancel all reserved bookings held by individuals if payment has not been received at least 15 days prior to the course start date.


Payment can be made as follows:



Payment can be taken online at time of booking on by credit or debit card, or alternatively an invoice can be requested


Credit card:

As above, or subsequent to a booking being made, a credit or debit card payment can be made by visiting, inputting the amount and following the instructions.



SO Coach & Train Ltd,

HSBC Bank,

Sort Code 40-35-07, Account 5160 0710

Please make sure you quote invoice number or delegate name as the reference.



Only under exceptional circumstances may an attendee join part way through a course and acceptance is at the discretion of the SO Coach Instructor. In the event of an attendee leaving the course for any reason, no substitute or replacement attendee can join in their place. It is possible to be transferred to a later course in these circumstances. In these cases, no refund or partial refund of course fees will be given.


Start dates


The start date is the date of the first training session or day.


Substitute delegates


A place on a course can be used by a substitute attendee at no extra charge up to the course start date. Please email with details of the original attendee and the nominated substitute’s details, including name, job title, organisation, email address and telephone number.

Transferring your bookings


Under exceptional circumstances and at the discretion of SO Coach, it may be possible for an attendee to transfer courses up to a minimum of ONE full working week prior to the start date of a course by advising us in writing via email to

This option only relates to delegates who are transferring to the SO Coach course on an alternative start date within 6 months of the start date of the course originally booked. In this case, the value of the booking fee will be transferred to the nominated course. If the attendee fails to nominate an alternative course with a start date falling within 6 months of the start date of the course originally booked, it is considered a cancellation.


Cancelling a booking


Cancellations must be received in writing via email to and must contain the full booking details including delegate and organisation name and contact details. Your cancellation will be confirmed in writing to the fee payer along with an invoice for any outstanding fees due.


The following charges will apply if you wish to cancel a course:

  • For the period of 2 weeks prior to the course start date, no refund will be given on cancellations.

  • For the period of 2-4 weeks prior to the course start date, a 50% refund is obtainable on cancellations.

  • Cancellations prior to 2 months in advance of the course start date, a 100% refund is obtainable.


Where delegates are already in attendance and feel that during the course that this is not suitable for their requirements for whatever reason and wish to terminate, they must in the first instance speak to the SO COACH Instructor outlining their reasons.


Termination must be reported during the first comfort break or at lunch time at the latest. If a delegate/s stays for the course duration and completes the course and certification is awarded, no refund will be processed.


Course dates, venues and postponements


SO Coach reserves the right to alter course dates, venues and location where necessary without liability. We will endeavour to give the delegate as much advance notice as possible of any such change via the attendee’s email address provided at time of booking. If the delegate is unable to attend a course at the revised location or date, we will credit 100% of their course fees against a future course or, if requested, refund those fees.


In the event of cancellation, where an alternative cannot be provided in respect of a specific course, a full refund will be offered.


We cannot offer refunds for cancellations due to circumstances outside our control; including adverse weather conditions, transportation issues, major incidents or industrial action.


We will not be liable for any other costs incurred including (for example) travel charges or any consequential damages, even if we were advised of these costs.


As a course may be cancelled up to 2 weeks prior to its start date, we recommend that attendees do not book travel arrangements before this time. Any travel or other costs incurred are entirely the attendee’s responsibility. SO Coach does not accept any liability for reimbursement of any costs incurred by attendees booked more than 2 weeks before a course start date.


Course objectives and outcomes


In order to respond rapidly to changes in market demand SO Coach reserves the right to alter its course content and/or trainer at any time.

Course resources and notes


SO Coach course notes and training cannot be relied upon for legal interpretation. Neither SO Coach nor its employees, trainers or consultants can accept responsibility for the actions of delegates, or those of other people reading the course notes, or responsibility for any loss incurred as a result of relying on the course content or the course notes.


Diet & Access requirements


We are responsive to your requirements so if you have any special accessibility requirements please contact SO Coach so that we can make reasonable adjustments to enable you to get the most from our course, prior notice of at least 1 week is required to enable us to cater for your needs.


Unless otherwise stated all scheduled SO Coach training courses include refreshments and a lunch of vegetarian and non-vegetarian options.


The attendee must inform the SO COACH team by email at of any special dietary requirements. We cater for vegetarian, medically recommended and religious restrictive diets only. Please note SO COACH use external providers for all catering purposes and do not accept liability for any failure to meet special dietary requirements. While we endeavour to cater for a range of dietary requirements are committed to ensuring the safety of our delegates who have any allergy to nuts, peanuts or seeds we cannot guarantee that our food does not contain traces of nuts, peanuts or seeds. Although we ask our suppliers to ensure that any foods known to contain nuts/peanuts/seeds or their derivatives are suitably labelled, it is impossible to guarantee that products believed not to contain these are 100% free from peanuts/nuts/seeds. This is due to suppliers increasingly stating that products are not free from nut contamination due to possible airborne contamination. If your allergy is severe please be aware the food provided via our suppliers to other delegates may contain traces of nuts, peanuts or seeds.


If you have any questions or concerns, please contact SO Coach in good time (at least 1 week in advance of the course start date) to allow for your needs to be catered for.


Other SO Coach terms


SO Coach does not accept responsibility for attendees’ personal belongings or valuables, for example laptops or communications devices, brought to courses. These remain the responsibility of the individual attendees.

SO Coach reserves the right to remove any attendee from their course should their behaviour be deemed inappropriate. In such event, no refund of course fees or other costs will be made.


Call SO Coach anytime

We are open between 08:00-18:00 on weekdays or you can call out of hours on 07484 289 685 and leave a voicemail, alternatively send an email to

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SO Coach & Train Ltd

Company Number: 1131 2391

VAT Number: GB 328 8136 85

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